Infor公司致力于为进取型企业提供业务专用软件。凭借丰富的经验积累,Infor公司的解决方案可帮助各种规模的公司实现更为进取的发展目标,适应全球市场快速变化的步伐。作为一家拥有超过7万家客户的公司,Infor正在改变业务专家对企业软件供应商的期望。若需更多信息,请访问www.infor.cn 及www.infor.com

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Title :Product Support Analys

Department / Job Family : Shanghai Regional Support Center

Date : 16 / 10 / 2007

ROLE CONTEXT

Divisional Objective

l         “Empowering SunSystems users with real-time, personalised support via our global network of helpdesks, providing local language, business knowledge and superior product expertise”.

Departmental Objective

l         To provide a high quality support service to all SunSystems customers globally in line with published service levels.

Role Context / Overall Purpose

l         To receive and solve support queries from customers and partners primarily with the Asia Pacific region, but also from global customers in English.

l         To attempt to provide an immediate solution to the maximum number of queries received and respond to all queries in time to meet our service agreement.

l         To ensure the customer is satisfied with a solution before agreeing to close the support incident as cleared and resolved.

If you have the relevant skills and experience, or you are interested with the vacancies, please contact with us.

Please contact with  us by mail: Hr.China@infor.com. Decline interview and telephone with thanks!

Thank for your attation!

About Infor

Infor公司致力于为进取型企业提供业务专用软件。凭借丰富的经验积累,Infor公司的解决方案可帮助各种规模的公司实现更为进取的发展目标,适应全球市场快速变化的步伐。作为一家拥有超过7万家客户的公司,Infor正在改变业务专家对企业软件供应商的期望。详见www.infor.com

Infor delivers business-specific software to enterprising organizations. With experience built in, Infor’s solutions enable businesses of all sizes to be more enterprising and adapt to the rapid changes of a global marketplace. With more than 70,000 customers, Infor is changing what businesses
expect from an enterprise software provider. For additional information, visit
www.infor.com.

发表于: 2007-10-17 16:16 Infor 服务中国 阅读(1121) 评论(0) 收藏 好文推荐

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